We provide 24h after service and technical support on all (and ONLY) products supplied by us. Our Technical Support Team is managed by an expert qualified technician, providing service from base and mobile workshops, which are fully equipped with top of the range tools.

TECHNICAL SUPPORT CONTACT

Francois Duncker
Technical Support Manager

E support@ozti.co.tz / M +255 777 445 677

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TECHNICAL SUPPORT HOURS

Office Hours:
Monday to Saturday, 06h00 to 20h00

After Hours:
Monday to Saturday, 20h00 to 06h00, Sundays

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TECHNICAL SUPPORT CALL-OUT FEES

Office Hours
Maintenance Contract holders:
US$ 40 per call-out.
US$ 60 per call-out for sites more than 10 km away from Ozti Base Workshop.
.
Non-Maintenance Contract holders:
US$ 60 per call-out.
US$ 100 per call-out for sites more than 10 km away from Ozti Base Workshop.

After Hours
Maintenance Contract holders:
25% increase on Office Hour rate.

Non-Maintenance Contract holders:
50% increase on Office Hour rate.

Sundays
Maintenance Contract holders:
50% increase on Office Hour rate.

Non-Maintenance Contract holders:
100% increase on Office Hour rate.

The call out fee is inclusive of: Transport to and from the Ozti Base Workshop to the site of installed equipment. Labour performed for the first hour of work on site.

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LABOUR FEES

Maintenance Contract holders:
US$25 per hour for every hour after the first hour.

Non-Maintenance Contract holders:
US$25 per hour for every hour after the first hour.

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